FAQ

S.No. FAQ
1 How can I Install the App?
2 What is the monthly fee for the app ?
3 How can I uninstall the Product Auction App?
4 Each time I try to access this app, it says "Session Expired". How to resolve this?
5 How to configure Shopify Auction app ?
6 What does this app do ?
7 How to create auction on any product ?
8 How to proceed after enabling Auction on a product from product section of Shopify ?
9 Is there any specific code which needs to be pasted in liquid file for front end display of Shopify Auction ?
10 How to get in touch with experts for any further query related to app ?
11 What should I do if the timer on auction says 'Please Refresh Page'?
12 Since I need help with adding the codes, do I need to provide my store access?
13 Can I restart unsuccessful auctions?
14 Can I add a joining fees to the auctions on my store?
15 Is there any proxy bidding feature in the app?
16 I want the auctions to have dynamic/popcorn bidding functionality. Is this possible with this application?
17 Once a bidder places a bid for a product, will the bids will get auto-updated on the auction window page for all the other bidders who are live on auction?
18 How many auctions can be created at a time?
19 How can I send emails to my customers via the app?
20 How will the auction winners get updated that they won the auction?
21 Can a bidder bid for more than one unit of a product?
22 Is there any auto-pay feature?
23 Is there any way to modify payment pop-up for customer's CVV verification in Braintree payment gateway?
24 I need help with adding the codes to my store theme. How to contact support?

FAQ Details

  • How can I Install the App?

    You need to have a store on Shopify and click on the install button in the below-given link.

    https://apps.shopify.com/product-auction

    From there you will be redirected to the payment page for this app. Pay for it and you will see the app under the installed section of your Shopify store.

  • What is the monthly fee for the app ?

    We are offering this amazing app at an extremely reasonable price of $30 per month.

  • How can I uninstall the Product Auction App?

    To uninstall the app, you need to remove the app from the "Apps" menu of your Shopify Store.

    Go to your Shopify store backend>> Visit the "Apps" section >> Here click the "Delete" button to uninstall the Product Auction app.

    Refer: https://prnt.sc/rlpj5y

    NOTE:- As soon as you remove/uninstall/delete the app on your Shopify store, we will send you an email asking you to let us delete the data from our end related to the app.
    Kindly confirm the same.

  • Each time I try to access this app, it says "Session Expired". How to resolve this?

    Once you install the app, please make sure that you have enable "third party cookie" from the browser, if this is disabled, then you can get the "session expire" issue.

    You can follow the steps to unblock the cookie:

    For Safari:-

    https://www.qsnapnet.com/snaps/3anbjscunu

    https://www.qsnapnet.com/snaps/7gx0wqu7i8r

    For Chrome:-

    You can follow this guide: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en

  • How to configure Shopify Auction app ?

    Configuring the Shopify Auction app will require a few minutes and attention of yours.
    Configuration of Shopify Auction is divided into five parts: General configuration, Auction configuration, Design configuration , Mail configuration and Label configuration .
    You have to configure each part as per your requirement and click on save to save the settings or changes done.


    For more details visit : http://webkul.com/blog/shopify-product-auction/

  • What does this app do ?

    Shopify Auction App enables the feature of bid or auction on your ecommerce website. With this, the admin can enable the bidding feature on products he wants to go for auction and can monitor all the bids happening on the store from the app itself and much more.

    This magical app called Auction, which will enable the feature of bidding and auction of products on your ecommerce website. So don't wait, install the app & start Bidding.

  • How to create auction on any product ?

    For the products on which store owner wants to enable auction, the store owner will have to visit that product from Shopify backend’s product section and have to enable auction by clicking on the three dots on the top right.

    Once the auction is selected, that product will start getting reflected in the product section of the Shopify auction app and the auction can be configured from there.

  • How to proceed after enabling Auction on a product from product section of Shopify ?

    Once the Auction is enabled on the product from Shopify, it will reflect in the product section of the app.

    This section of the app lists the products set for auction by the store owner. From here each product auction details can be viewed by clicking on view auction in front of the product which will redirect you to the auction detail page for that product.

    Once you will click on View Auction section, it will list the products with their auction’s start and end date, current bid, and the auction status. Click ‘view’ to see a detailed structure of product bidding history, bidder details and even the remaining time for auctions in the running phase.

    Then clicking on add auction button will let you create an auction for that product by filling up auction form containing bid start-end date and time and much more.

    Once the auction is created and then you click on view auction; you can view all its entered details.

     

  • Is there any specific code which needs to be pasted in liquid file for front end display of Shopify Auction ?

    Yes, you are required to paste some codes in the liquid template files. Visit the following link to know how this can be done:
    https://webkul.com/blog/shopify-product-auction-paste-codes-liquid-file/

     

  • How to get in touch with experts for any further query related to app ?

    If you need any kind of support/consultancy then please raise a ticket at http://webkul.uvdesk.com or drop a mail at shopify@webkul.com

  • What should I do if the timer on auction says 'Please Refresh Page'?

    The issue mainly arises when the theme has multiple versions of Jquery, so to get this fixed please send an email to shopify@webkul.com

  • Since I need help with adding the codes, do I need to provide my store access?

    Yes, we do require the collaborator access to your store. For that, it is compulsory to provide Theme access.

  • Can I restart unsuccessful auctions?

    Yes, unsuccessful auctions (the finished/ended auctions for which either no bidding is placed or no winner is declared) can be restarted again.

    PLEASE NOTE:- The auction will not get restarted if the bidding has been stopped manually.

    Refer to know more: https://webkul.com/blog/restart-auctions-product-auction-app-for-shopify/

  • Can I add a joining fees to the auctions on my store?

    Yes, you can make the auction process legitimate on your store by enabling the Join Fee feature.

    Refer to know more: https://webkul.com/blog/shopify-product-auction-upgraded/#panel-0

  • Is there any proxy bidding feature in the app?

    Yes, you can enable the proxy-bidding feature within the app to have a less time-consuming bidding process in the app.

  • I want the auctions to have dynamic/popcorn bidding functionality. Is this possible with this application?

    This app also includes the feature of popcorn bidding. You can explore this feature by visiting the following link:

    https://webkul.com/blog/shopify-product-auction-how-to-add-product/#panel-2

  • Once a bidder places a bid for a product, will the bids will get auto-updated on the auction window page for all the other bidders who are live on auction?

    Yes, of course. The app supports real-time bid update functionality.

  • How many auctions can be created at a time?

    Admin can create multiple auctions at a time just by uploading them via CSV.

    Know how to add auctions via CSV file: https://webkul.com/blog/shopify-product-auction-csv-feature/

  • How can I send emails to my customers via the app?

    You can configure your own SMTP to send emails to the customers from your own mail engine.

  • How will the auction winners get updated that they won the auction?

    Automatic emails are sent to the winner & loser of the bid.

  • Can a bidder bid for more than one unit of a product?

    Yes, there is a 'Bid On Multiple Units' feature, where admin can enable it for the bidder to bid for n number of units of product.

  • Is there any auto-pay feature?

    This app also includes Multiple Winner & Braintree Autopay features.

    Moreover, you get the option to authenticate your 3D Secure customer’s card details in the case of AutoPay.

  • Is there any way to modify payment pop-up for customer's CVV verification in Braintree payment gateway?

    Yes, You can configure the settings from your Braintree Account for additional security and ask customers for CVV code.
    Braintree provides customizable Address Verification System (AVS) and Card Verification Value (CVV) rules as part of their Basic Fraud Tools. You can log in to your Braintree Control Panel and enable these rules.

    For more detail, please refer: https://articles.braintreepayments.com/guides/fraud-tools/basic/avs-cvv-rules OR contact Braintree Support Team

  • I need help with adding the codes to my store theme. How to contact support?

    In case, you need help with adding the codes to your store theme, you can schedule a live conference chat via this link: https://webkul.bookingcommerce.com/en/shopify-product-auction

  • Please Wait...